Resolving Conflicts

Competency F: Engage With Others
The following performance descriptors are not organized by levels; however, descriptors have been provided because they are indicators of learners’ readiness to make successful transitions.

Performance Descriptors

Collaboration:
The learner:

• Understands one’s role; seeks clarification as required
• Recognizes roles of others
• Acknowledges/identifies responsibilities
• Accepts one’s share of responsibilities
• Acknowledges and accepts others’ perspectives
• Adapts behaviour to the demands of the situation
• Shows an awareness of group dynamics
• Meets group expectations (e.g. is prepared to participate, meets deadlines)
• Demonstrates tolerance and flexibility
• Demonstrates a willingness to help others
• Makes contributions that take into account one’s strengths and limitations

Conflict Resolution:
The learner:

• Recognizes areas of agreement and disagreement
• Identifies options for resolving disagreements
• Contributes to finding a mutually agreeable resolution
• Takes actions to resolve the conflict

ESKARGO:
Embedded Skills, Knowledge and Attitudes Reference Guide for Ontario – F