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Dealing With Customer Complaints |
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Read a staff checklist to understand how to deal with client complaints.
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Employment |
DealingWithCustomerComplaints_E_A1.2_practitionercopy.docx |
DealingWithCustomerComplaints_E_A1.2_practitionerfillable.pdf |
Tuesday, February 25, 2025 |
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Dealing with Discrimination |
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Use the Canadian Human Rights Commission publication to find definitions of discrimination and harassment.
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Employment, Apprenticeship, Postsecondary, Secondary School Credit, Independence |
DealingWithDiscrimination_EASPI_A1.2_practitionercopy.docx |
FILLABLEDealingWithDiscrimination_EASPI_A1.2_practitionercopy.pdf |
Tuesday, July 23, 2013 |
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Departure Time 24 hr Conversion |
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Convert a departure time from the 24-hour to 12-hour clock.
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Employment, Independence |
READYDepartureTime24HourConversion_EI_C2.2_practitionercopy.docx |
FILLABLEDepartureTime24HourConversion_EI_C2.2_practitionercopy.pdf |
Wednesday, February 11, 2015 |
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Deposit Insurance Coverage |
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Learners will locate information about deposit insurance in Ontario to understand how credit unions work.
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Independence |
READYDepositInsuranceCoverage_I_A1.2_practitionercopy.docx |
FILLABLEDepositInsuranceCoverage_I_A1.2_practitionercopy.pdf |
Thursday, March 22, 2018 |
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Describe a Routine Task |
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Describe a routine task at work or home to another person.
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Employment, Independence |
READYDescribeARoutineTask_EI_B1.1_practitionercopy.docx |
READYDescribeARoutineTask_EI_B1.1_practitionercopy.pdf |
Sunday, March 8, 2015 |
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Determine the Correct Automotive Paint Colour |
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Choose the correct paint colour and colour codes using a table.
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Employment, Apprenticeship |
READYAutomotivePaintColour_EA_A2.2_practitionercopy.docx |
FILLABLEAutomotivePaintColour_EA_A2.2_practitionercopy.pdf |
Wednesday, June 3, 2015 |
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Dietary Aide Menu Planning |
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Read Canada’s Food Guide and Considerations to understand how to plan a healthy menu.
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Employment |
Dietary Aide menu planning_Employment_A1.2_A2.1_C3.1_Practitionercopy.docx |
Dietary Aide menu planning_E_A1.2_A2.1_C3.1_Practitionerfillable 4.pdf |
Thursday, January 16, 2025 |
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Diluting a Cleaning Product Using a Ratio |
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Use ratio and proportion to calculate mixtures and final products.
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Employment, Apprenticeship, Independence |
READYDiluteProductWithRatios_EAI_C3.2_practitionercopy.docx |
FILLABLEDiluteProductWithRatios_EAI_C3.2_practitionercopy.pdf |
Friday, February 20, 2015 |
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Dinner Party "To Do" List |
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The learner will create a task list for a dinner party, estimate how long each task will take, and then organize the tasks in chronological order.
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Independence |
READYDinnerPartyToDoList_I_B3.1b_C2.1_practitionercopy.docx |
FILLABLEDinnerPartyToDoList_I_B3.1b_C2.1_practitionercopy.pdf |
Thursday, August 22, 2013 |
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Discovering Your Skills through Storytelling |
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Reflect on life experiences, and then share and listen to each others' stories.
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Employment |
READYDiscoveringYourSkillsThroughStorytelling_E_B1.1_B2.1_B3.1a_practitionercopy.docx |
READYDiscoveringYourSkillsThroughStorytelling_E_B1.1_B2.1_B3.1a_practitionercopy.pdf |
Sunday, December 21, 2014 |